New Leadership – Steve Randall

Go Get What’s There For The Brave

This Is Your Opportunity To Start Again

Avoid Your Lust For Certainty – Go Get What’s There For The Brave

Your lust for certainty is killing your decision making.

What has happened to us all over the past few months is already having a major economic and social impact on how we see the world of work. What we take out of what we are experiencing, in social as well as economic terms will determine who we are as Australians, what we represent as a country and the kind of future we will create.

This is the start of something amazingly big, these are concerning and exciting times for those prepared to move forward with their eyes wide open to the genuine opportunity yet to come. Like explorers of old.

So what’s holding you back? Are you waiting for more information to assist your decision? Data driven decisions come with a hidden warning – Continue reading Go Get What’s There For The Brave

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

Can you list the emotions your customers want? Are you right?

Culture Master Class

The game of business is not about finishing. It is about finding and continuously delivering value to customers. You role is now to work with your teams to find ways to sniff out ideas from customers (and your teams), to be constantly focused on testing or validating what value is in these ideas (by talking with customers and getting something in their hands to try), and to relentlessly work with your teams to shorten cycle times (innovation (idea) to test (value validation) to release (customer).

Business is about Customer Experience. How do your customers feel while engaging with you? How do they feel when they think about you? How do they feel after they have engaged with you? How does your product or service make them feel? Do you frustrate your customers anywhere on their journey? Do you slow them down? Do you confuse them? Do you make it hard for them to buy from you or engage with you?

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

Leadership Series: Wake Up With A Sense Of Purpose

This is one of my core principles. Everyday I work hard to ensure that members of my team can wake up with a sense of purpose. It sounds easy, but like most things in leadership – it’s difficult.

It’s a big goal to set. I try and achieve it every day – and to be honest I don’t always succeed. That’s why this is a team task. During the retros and during my walks and conversations with people, I ask and collect information that will help me work out how to make everyone ‘wake up with a sense of purpose’.

This is how we put a bounce in our team mates step, how we make them want to jump out of bed in the morning and how we inspire them to bring their best to work.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

Leadership Tip: Inspiring Your Team

I was working with a client the other day and was asked how we attract such great talent to our projects. “Steve, you always seem to have the motivated team, the stars… that makes delivery easy”

Whilst attracting bright talent is a focus of mine (who doesn’t want to work with bright people?), we work hard at it, we also work hard at keeping them and maintaining the motivation.

Our underlying philosophy is pretty simple and is broken down into three points that anyone can use. Continue reading Leadership Tip: Inspiring Your Team

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

How to get people to innovate

My plane from Sydney has just been delayed 4 hours. I’ve just finished up facilitating a day long workshop with a high energy client. My brain is alive with ideas, i’m pumped, so what better time to write a blog on innovation.

Ok, i’m going to correct myself right here. You don’t GET people to innovate. As a leader you create an environment where innovation, ideas and suggestions are the norm. Then, using the right ‘tools’ you stimulate and capture innovation.

Innovation, sadly its a term that has been used to death, but I hope that it never loses its importance in peoples priorities.

The days of having an idea then milking the market for 20 years with the same idea are all-but-gone. Companies, and now Governments need to continually be coming up with better ways to do what they do, continually changing what they do, testing, ditching the failures, leveraging the wins and trying again.

… but how to do embed a culture of innovation through our your team, your department, division or enterprise?

I have implemented what I call the ‘Innovation To Implementation Cycle’ which has consistently shown great results – it is not easy to implement, but if you don’t…

I’m going to put some Continue reading How to get people to innovate

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

I’m Worried About Customer Experience

Customer experience is the latest buzz word, as popular as … a cold beer on a hot day… and rightly so, delivering what your customers want in a saturated market place is a smart way to stand out and compete, that’s exactly why I created Emotional Based Design… a tool for everyone to do just that.

But… Continue reading I’m Worried About Customer Experience

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

Leadership Tip Achieve

No-one likes a long running task. Day after day, coming in to work to do more of the long running task. Its a demoraliser…

I teach teams an agile/SCRUM trick, and that is to create your tasks so they can be completed within one day. This way you go home with a sense of achievement, not dread!

Impossible you say… well let me explain a bit more. I don’t mean Continue reading Leadership Tip Achieve

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

Executive support is mandatory for agile

Over the past 25 years of delivering solutions in multiple countries and multiple organisations I have never had the support from exec like I do from my current client. From the board, to the CEO to the executive directors, to the business… we are backed and supported.

This stacks the odds of makes top down, bottom up change, success heavily in our favor.

It is common for the CEO to walk into the program room, sit down with me and ask Continue reading Executive support is mandatory for agile

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

Leadership Tips (series) Wake up!

Recently I am being asked a lot of questions around leadership. It is inspiring that so many managers are now become interested in leadership and even more inspiring that a few are understanding the difference between the two.

… so I thought I would start a series so I can capture my thoughts in one place. I hope you find something that inspires and helps.

As a leader I believe that your role is to achieve a better outcome from your team, compared to if you weren’t there. Now don’t laugh, I have met more managers than I could count that made no difference at all (or worse… they had a negative impact) on the output of their teams. Some managers are reporters, others are enforcers, the a few are leaders.

One philosophy I try to embed is Continue reading Leadership Tips (series) Wake up!

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

The Human Side of Business – Minimize Management, Maximize Leadership.

Managing should be an invisible, yet a productive force.

So, how do you improve the efficiency of the human-side of Organizations needed for the future success of a business?

Everything to do with work can be changed for the better, if only Management today is comfortable with simply pointing out where the business needs to go and how it intends getting there. Then letting go, and being flexible enough to adapt and evolve as that future unfolds with all of its uncertainties.

We definitely, need another measure of people performance other than by their economic contribution, which is often not within the control of the individual. We need to measure their commitment and leadership to the well-being of the Organization.

To achieve this we need to make work something worth committing to.

Adequacy and monotony is not something that just happens; it is built into your system. It’s the result of thoughtless social engineering, which adds nothing to improve the human-side of the business, or the abilities of the individual, Continue reading The Human Side of Business – Minimize Management, Maximize Leadership.

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.