Can you list the emotions your customers want? Are you right?

Culture Master Class The game of business is not about finishing. It is about finding and continuously delivering value to customers. You role is now to work with your teams to find ways to sniff out ideas from customers (and your teams), to be constantly focused on testing or validating what value is in these [...]

By |2020-01-04T03:01:02+00:00December 16th, 2019|New Agile Leadership, Workplace Culture|0 Comments

Leadership Series: Wake Up With A Sense Of Purpose

This is one of my core principles. Everyday I work hard to ensure that members of my team can wake up with a sense of purpose. It sounds easy, but like most things in leadership – it’s difficult. It’s a big goal to set. I try and achieve it every day – and to be [...]

By |2019-12-09T01:37:04+00:00November 18th, 2019|New Agile Leadership, Workplace Culture|0 Comments

Leadership Tip: Inspiring Your Team

I was working with a client the other day and was asked how we attract such great talent to our projects.  “Steve, you always seem to have the motivated team, the stars… that makes delivery easy” Whilst attracting bright talent is a focus of mine (who doesn’t want to work with bright people?), we work [...]

By |2019-11-18T06:58:35+00:00August 1st, 2019|New Agile Leadership, Workplace Culture|0 Comments

I’m Worried About Customer Experience

Customer experience is the latest buzz word, as popular as … a cold beer on a hot day… and rightly so, delivering what your customers want in a saturated market place is a smart way to stand out and compete, that’s exactly why I created Emotional Based Design… a tool for everyone to do just [...]

By |2018-04-09T07:43:46+00:00April 3rd, 2018|Customer Experience, Emotion Based Design|0 Comments

Executive support is mandatory for agile

Over the past 25 years of delivering solutions in multiple countries and multiple organisations I have never had the support from exec like I do from my current client.  From the board, to the CEO to the executive directors, to the business… we are backed and supported. This stacks the odds of makes top down, [...]

By |2017-04-19T05:08:32+00:00March 10th, 2017|New Agile Leadership|0 Comments

Leadership Tips (series) Wake up!

Recently I am being asked a lot of questions around leadership.  It is inspiring that so many managers are now become interested in leadership and even more inspiring that a few are understanding the difference between the two. … so I thought I would start a series so I can capture my thoughts in one place. [...]

By |2017-04-19T04:07:34+00:00February 11th, 2017|New Agile Leadership, Workplace Culture|0 Comments

The Human Side of Business – Minimize Management, Maximize Leadership.

Managing should be an invisible, yet a productive force. So, how do you improve the efficiency of the human-side of Organizations needed for the future success of a business? Everything to do with work can be changed for the better, if only Management today is comfortable with simply pointing out where the business needs to go and [...]

By |2017-04-19T05:07:23+00:00October 24th, 2016|New Agile Leadership|0 Comments

How To Deliver Constant Change Without Burning Out Your Teams

As new beliefs clash with the old, ‘fast change’ has come to mean must change, and with it has come disposable skills, the loss of feeling valued and stable, and a lack of leadership and mentors. This has resulted in not only a knowledge deficiency within our Organizations but also, a shift in the centre [...]

By |2016-05-11T11:00:09+00:00May 11th, 2016|New Agile Leadership, Workplace Culture|0 Comments