It’s a deadline. A deadline for millions of people.
Have you ever heard someone say.. “Sorry kids, missed it. Took longer than estimated to organise so we will have to reschedule’?
No, neither have I.
I know this is a sad insight into my brain but for the sake of furthering leadership I’ll take the hit… let’s look at Christmas as a program of work… a collection of complex projects… millions of projects, billions of dependencies, complex supply chains, global distribution, purchasing, budgeting, resourcing… and no ‘boss’.
So how can billions of people achieve the delivery of their Christmas projects, on time, on scope – (roughly within budget)? It’s the biggest program run every year – and there is no overarching governance, no overarching assurance, no status reports… all we have is trust – entrusted leadership, inspiration, and an emotional commitment to deliver.
Try this today. It will start to foster a culture of ‘one-team’, a culture of learning, and importantly a culture or delivering value to customers.
Here is one ‘simple’ change you can learn to make that will mature your thinking from manager to leader and start creating a culture of ‘Trust, Truth & Transparency’.
Managers ask the three questions: ‘What will I get?’, ‘ When will I get it?’ and ‘What will it cost?’. These questions come a need to satisfy a short-term ‘lust for certainty’ – a satisfaction that is usually short lived.
Sadly these questions are not usually answered clearly – leading to a breakdown in trust, truth and transparency.
These questions come from a belief that value is released at the end of a set of tasks. This is old school thinking. Inspirational leaders know that value is streamed to customers, driven by customers and should only end when customers are no longer seeing value.