Can you list the emotions your customers want? Are you right?

Culture Master Class The game of business is not about finishing. It is about finding and continuously delivering value to customers. You role is now to work with your teams to find ways to sniff out ideas from customers (and your teams), to be constantly focused on testing or validating what value is in these [...]

By |2020-01-04T03:01:02+00:00December 16th, 2019|New Agile Leadership, Workplace Culture|0 Comments

Customer Not Digital Transformation

Having just completed arguably the #1 transformation in Australia (possibly the world) I have learnt (the hard way) a thing or two about what to focus on. In a published whitepaper from the Gartner Group, our transformation was called “Exemplary Public-Sector Digital Service Model” Vivek Kundra (ex US Fed CIO for Barack Obama) said “The mistake you [...]

By |2018-04-08T12:54:49+00:00April 24th, 2017|Agile And SCRUM, New Agile Leadership|0 Comments