Have You Ever Missed Christmas?

Have you ever missed Christmas? It’s a deadline. A deadline for millions of people. Have you ever heard someone say.. “Sorry kids, missed it. Took longer than estimated to organise so we will have to reschedule’? No, neither have I. I know this is a sad insight into my brain but for the sake of furthering leadership [...]

Can you list the emotions your customers want? Are you right?

Culture Master Class The game of business is not about finishing. It is about finding and continuously delivering value to customers. You role is now to work with your teams to find ways to sniff out ideas from customers (and your teams), to be constantly focused on testing or validating what value is in these [...]

By |2020-01-04T03:01:02+00:00December 16th, 2019|New Agile Leadership, Workplace Culture|0 Comments

Culture Master Class Series:

Try this today. It will start to foster a culture of ‘one-team’, a culture of learning, and importantly a culture or delivering value to customers. Here is one ‘simple’ change you can learn to make that will mature your thinking from manager to leader and start creating a culture of ‘Trust, Truth & Transparency’. Managers [...]

By |2019-12-09T01:35:33+00:00December 8th, 2019|New Agile Leadership, Workplace Culture|2 Comments

Bring The Spirit Of Leadership Back

It’s not a time of change, it’s a time of challenge. ‘Fast Change’ and the rise of knowledge work means it’s time to empower employees to take more initiative and voice their ideas in a time of better-informed customers. As leaders we must all avoid becoming stuck in the wrong gear and at the wrong [...]

By |2019-12-09T01:38:18+00:00December 4th, 2019|New Agile Leadership, Workplace Culture|0 Comments

Leadership Series: Wake Up With A Sense Of Purpose

This is one of my core principles. Everyday I work hard to ensure that members of my team can wake up with a sense of purpose. It sounds easy, but like most things in leadership – it’s difficult. It’s a big goal to set. I try and achieve it every day – and to be [...]

By |2019-12-09T01:37:04+00:00November 18th, 2019|New Agile Leadership, Workplace Culture|0 Comments

Leadership Tip: Inspiring Your Team

I was working with a client the other day and was asked how we attract such great talent to our projects.  “Steve, you always seem to have the motivated team, the stars… that makes delivery easy” Whilst attracting bright talent is a focus of mine (who doesn’t want to work with bright people?), we work [...]

By |2019-11-18T06:58:35+00:00August 1st, 2019|New Agile Leadership, Workplace Culture|0 Comments

I’m Worried About Customer Experience

Customer experience is the latest buzz word, as popular as … a cold beer on a hot day… and rightly so, delivering what your customers want in a saturated market place is a smart way to stand out and compete, that’s exactly why I created Emotional Based Design… a tool for everyone to do just [...]

By |2018-04-09T07:43:46+00:00April 3rd, 2018|Customer Experience, Emotion Based Design|0 Comments

Customer Not Digital Transformation

Having just completed arguably the #1 transformation in Australia (possibly the world) I have learnt (the hard way) a thing or two about what to focus on. In a published whitepaper from the Gartner Group, our transformation was called “Exemplary Public-Sector Digital Service Model” Vivek Kundra (ex US Fed CIO for Barack Obama) said “The mistake you [...]

By |2018-04-08T12:54:49+00:00April 24th, 2017|Agile And SCRUM, New Agile Leadership|0 Comments