Have You Ever Missed Christmas?

Have you ever missed Christmas? It’s a deadline. A deadline for millions of people. Have you ever heard someone say.. “Sorry kids, missed it. Took longer than estimated to organise so we will have to reschedule’? No, neither have I. I know this is a sad insight into my brain but for the sake of furthering leadership [...]

Culture Master Class Series:

Try this today. It will start to foster a culture of ‘one-team’, a culture of learning, and importantly a culture or delivering value to customers. Here is one ‘simple’ change you can learn to make that will mature your thinking from manager to leader and start creating a culture of ‘Trust, Truth & Transparency’. Managers [...]

By |2019-12-09T01:35:33+00:00December 8th, 2019|New Agile Leadership, Workplace Culture|2 Comments

I’m Worried About Customer Experience

Customer experience is the latest buzz word, as popular as … a cold beer on a hot day… and rightly so, delivering what your customers want in a saturated market place is a smart way to stand out and compete, that’s exactly why I created Emotional Based Design… a tool for everyone to do just [...]

By |2018-04-09T07:43:46+00:00April 3rd, 2018|Customer Experience, Emotion Based Design|0 Comments