Estimated Reading Time: 2 minutes

Well, what do you think?  

What?  You thought manufacturing was a relic of the past?

Here’s the thing: manufacturing isn’t dead, it’s evolving – and there lies the opportunity for the brave.

Take a look at manufacturing through a different lens.  It’s not a dying industry, but rather one undergoing a dramatic transformation.  Headlines about “robots taking our jobs” and “the death of manufacturing” paint an incomplete picture.  The reality is far more nuanced.

Sure, the days of smokestack factories and assembly lines churning out generic products are fading.  But that doesn’t mean the entire industry is on life support.  It simply means we need to rethink how we manufacture.  The era of innovation and customization is taking over quickly.

Right here, right now you have an opportunity to disrupt, to take over and to take the lead in manufacturing.

Continue reading A Look At Manufacturing Through A Different lens – It’s Time to Reimagine, Not Retire.
Estimated Reading Time: 3 minutes

Having just completed arguably the #1 transformation in Australia (possibly the world) I have learnt (the hard way) a thing or two about what to focus on.

In a published whitepaper from the Gartner Group, our transformation was called “Exemplary Public-Sector Digital Service Model”

Vivek Kundra (ex US Fed CIO for Barack Obama) said “The mistake you guys have made is this… you think you are #1 in Australia; I want to tell you, what you have done here… you are #1 in the world”

A couple of proud moments (yep, I tell everyone!) for our team.

What is interesting here is the language used.  Gartner didn’t call it a digital transformation.  They called it a Digital Service Model… because that is what it is.  In reality it is a Customer Service Transformation (underpinned by digital channels and technology).

I have met with over 40 institutions who are getting ready to start their transformation journey.  95% of these were focusing on the technology and not the customer.

Digital Transformation – The process of using new technologies to become more innovative, agile, and above-all else, customer-centric.

Don’t ever forget, Continue reading Customer Not Digital Transformation