December 2019 – Steve Randall

Can you list the emotions your customers want? Are you right?

Culture Master Class

The game of business is not about finishing. It is about finding and continuously delivering value to customers. You role is now to work with your teams to find ways to sniff out ideas from customers (and your teams), to be constantly focused on testing or validating what value is in these ideas (by talking with customers and getting something in their hands to try), and to relentlessly work with your teams to shorten cycle times (innovation (idea) to test (value validation) to release (customer).

Business is about Customer Experience. How do your customers feel while engaging with you? How do they feel when they think about you? How do they feel after they have engaged with you? How does your product or service make them feel? Do you frustrate your customers anywhere on their journey? Do you slow them down? Do you confuse them? Do you make it hard for them to buy from you or engage with you?

Bring the spirit of leadership back.
Be Brave - Trust, Truth, Transparency.

Find yourself in this situation? Give us a call for a chat. We love assisting companies and business leaders through this challenging time.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

Culture Master Class Series:

Try this today. It will start to foster a culture of ‘one-team’, a culture of learning, and importantly a culture or delivering value to customers.

Here is one ‘simple’ change you can learn to make that will mature your thinking from manager to leader and start creating a culture of ‘Trust, Truth & Transparency’.

Managers ask the three questions: ‘What will I get?’, ‘ When will I get it?’ and ‘What will it cost?’. These questions come a need to satisfy a short-term ‘lust for certainty’ – a satisfaction that is usually short lived.

Sadly these questions are not usually answered clearly – leading to a breakdown in trust, truth and transparency.

These questions come from a belief that value is released at the end of a set of tasks. This is old school thinking. Inspirational leaders know that value is streamed to customers, driven by customers and should only end when customers are no longer seeing value.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.

Bring The Spirit Of Leadership Back

It’s not a time of change, it’s a time of challenge. ‘Fast Change’ and the rise of knowledge work means it’s time to empower employees to take more initiative and voice their ideas in a time of better-informed customers. As leaders we must all avoid becoming stuck in the wrong gear and at the wrong time. But, the biggest challenge of all will be keeping our organizations young, fresh and current, that’s why we need Robust Leadership in place.

Problem 1. During our recent investigation into performance management, it became obvious that in many organizations the performance and operational processes are often in a bad shape and in need of an overhaul, often inadequate and out-of-line with today’s market demands if the organization is to survive, let alone thrive, in the new economy. In a nutshell they managed the wrong behaviours (metrics) and drive the wrong behaviors we are now asking of our leaders (emerging and existing).

Problem 2. With that in mind. The necessity to increase the value of all employees and executives is now urgent. So, how do we improve the efficiency and effectiveness of the human-side of Organizations needed for the future of business?

So, where has the spirit of leadership gone? Where is the Robust Leadership Australia so urgently needs? We want it, we talk about it, but we are not doing it.

Steve: 0400 005 924 | 1300 851 861

#Leadership #HardButWorthIt.